Wasteless Pantry happily accepts returns of a product from our zero waste shop that is not fit for its usual purpose or acceptable quality. Goods must be returned within 7 days of purchase. They must also be with the original receipt for a full refund of the purchase price. Digital receipts are accepted for loyalty customers.

Wasteless Pantry, however, is unable to accept returns of products due to change of mind or mistaken purchase.

Take care not to overfill when refilling your own containers. Products that have been dispensed into a customer’s own vessel cannot be returned to dispensers for sale. This is for health and safety reasons.

If you overfill or incorrectly choose a product that you have put into a donated jar, we are able to return this item prior to purchase. However, following purchase these items can not be returned.

Take careful note of the displayed price and discuss with staff if needed. Returns based on an unexpected cost will not be accepted.

Zero Waste Shop Reusables:

Returned unopened, undamaged and unused merchandise can be fully refunded. But must be returned within 30 days with original receipt at our zero waste shop.

For online order returns please see this link.